7.2.3 Customer communication

ISO 9001:2008, Quality management systems — Requirements

7.2.3  Customer communication

The organization shall determine and implement effective arrangements for communicating with customers in relation to

a) product information,

b) enquiries, contracts or order handling, including amendments, and

c)  customer feedback, including customer complaints.

7.2.3.1  Customer communication — Supplemental

The organization shall have the ability to communicate necessary information, including data, in a customer specified language and format (e.g. computer-aided design data, electronic data exchange).