7.2 Customer-related processes

ISO 9001:2008, Quality management systems — Requirements
7.2 Customer-related processes
7.2.1 Determination of requirements related to the product
The organization shall determine
a) requirements specified by the customer, including the requirements for delivery and post-delivery activities,
b) requirements not stated by the customer but necessary for specified or intended use, where known,
c) statutory and regulatory requirements applicable to the product, and
d) any additional requirements considered necessary by the organization.
NOTE Post-delivery activities include, for example, actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.

NOTE 1 Post-delivery activities include any after-sales product service provided as part of the customer contract or purchase
order.
NOTE 2 This requirement includes recycling, environmental impact and characteristics identified as a result of the organization’s knowledge of the product and manufacturing processes (see 7.3.2.3).
NOTE 3 Compliance to item c) includes all applicable government, safety and environmental regulations, applied to acquisition, storage, handling, recycling, elimination or disposal of materials.

7.2.1.1 Customer-designated special characteristics The organization shall demonstrate conformity to customer requirements for designation, documentation and control of special characteristics.