ISO 9001:2008, Quality management systems — Requirements
5.6.1 General
Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality
objectives.
Records from management reviews shall be maintained (see 4.2.4).
5.6.1.1 Quality management system performance
These reviews shall include all requirements of the quality management system and its performance trends as an essential part of the continual improvement process.
Part of the management review shall be the monitoring of quality objectives, and the regular reporting and evaluation of the cost of poor quality (see 8.4.1 and 8.5.1).
These results shall be recorded to provide, as a minimum, evidence of the achievement of
- the quality objectives specified in the business plan, and
- customer satisfaction with product supplied.
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